1. Digital delivery problems
If a completed order does not receive or cannot open the advertised ZIP, contact nexapeptide-store@proton.me with the order reference and a description of the problem. Do not send card details or passwords.
2. Consumer guarantees
Applicable rights under Australian Consumer Law are not excluded. A remedy may be available if the digital product is faulty, cannot be accessed, is materially different from its description or otherwise fails an applicable consumer guarantee.
3. Change of mind
A change-of-mind refund is not automatically promised after the downloadable files have been supplied, except where required by law or expressly offered at checkout. Requests will be reviewed fairly based on the order and access records.
4. Duplicate purchase
Contact support promptly if the same purchaser is charged twice for the same edition. Provide both order references.
5. Response target
Support aims to acknowledge a complete request within five business days. This is a service target, not a waiver of any legal right.