Four straightforward steps
01Send your enquirySelect your compounds and quantities, then add your contact and delivery details. Each catalogue unit contains 10 vials.
02Review your written quotationWe confirm availability, the final product price, freight, destination requirements and available batch documents.
03Approve and payPayment instructions are supplied with your quotation or invoice. No payment is taken by adding products to your order list or sending an enquiry.
04Receive dispatch detailsAfter acceptance and cleared payment, fulfilment proceeds. Tracking is supplied after dispatch.
Delivery timing and charges
Allow approximately 14 calendar days after final approval, cleared payment and supplier acceptance. This is an estimate. Your quotation confirms the expected timeframe, dispatch location, carrier and freight charge.
International availability is reviewed by product and destination. Duties, taxes, import permits and the party responsible for them are confirmed before payment. Carrier or customs delays may extend delivery.
Receiving your parcel
Check the packaging, seals, product labels, quantities and lot numbers against your order. Keep the invoice, tracking and batch documents with your research records. If anything is damaged, incorrect or missing, retain the packaging and contact Nexa with photos and your order reference. Keep affected material aside pending review.
Cancellations, returns and order issues
Contact Nexa promptly with your order reference if you need to change or cancel an order. Availability of changes depends on its stage of fulfilment. Do not return material without receiving return instructions. Any cancellation, return, replacement or refund is reviewed against the agreed quotation, the circumstances and applicable rights.