TALK TO THE SOURCE
Ask about a product, its composition, batch documents or your order. Include your product code or enquiry reference so we can help.
For quotations, formulation questions and order support:
Already chosen your compounds? Your order list keeps all products and quantities together.
For a useful quote, include product codes, the number of 10-vial packs and the delivery country and postcode. For an existing order, include the quotation or invoice reference.
Please keep medical history, identification documents and card details out of your message.
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GOOD TO KNOW
Nexa is an Australian-owned manufacturer with a direct supply approach. Manufacturing origin and dispatch location are confirmed in your quotation.
Each catalogue unit contains 10 vials. The strength shown on a product page is the amount per vial. One unit in your order list means one 10-vial pack.
They are indicative product estimates. Availability, freight, taxes, currency conversion and final pricing are confirmed in writing before you approve an order and pay. Items marked “Price to confirm” do not have a confirmed catalogue estimate.
Open a product page and choose Ingredients. You will find the listed compounds and per-vial quantities, including each component of a blend. The exact salt form, excipients and finished formulation must be confirmed for the supplied lot.
Use Quality & CoA to check document status. Pending means a batch report has not been made available for that listing. Request the matched report before your order is finalised.
The current estimate is approximately 14 calendar days after final approval, cleared payment and supplier acceptance. The quotation confirms your delivery estimate. Carrier and customs delays may extend it.
No. It converts the quantities you enter for laboratory calculations. It does not establish a suitable treatment amount, duration or route of administration.
Keep the packaging, photograph the issue and contact Nexa with your order and lot references. Do not use the affected material. Any return, replacement or refund is reviewed against your order terms and applicable rights.